Terms and Conditions

Booking

Guests can make bookings by calling our reception team or via our website.

A booking is completed only after it is approved by Hotel Østerport and confirmed by email of confirmation sent to the booker.

The confirmation email confirms the following:

Number of persons staying in the reservation.
Price including tax.
Any included extras or products.
Stay dates.

Change of Booking and Cancelation.

Changes and or cancellations will be accommodated based on availability and booking terms.

Please refer to your confirmation for the same or contact our reception for assistance.

Hotel Østerport may cancel a booking due to invalid payment details being provided as guarantee of the reservation.

Rates and Payment

All rates are quoted in DKK and include VAT.

In your booking confirmation, all room charges and any ordered products or services will be clearly stated and full payment for this is required at check in. Additional charges incurred during your stay will be added to your room account to be settled at check out.

If you wish to pay in cash, we require either a cash deposit or credit card guarantee at check in.

We accept to following credit cards.

Visa, Master Card, American Express, Dankort.

Check-In & Check-Out

Check-in is guaranteed from 15:00 and early arrival requests are granted dependent on availability and cannot be guaranteed in advance. Guests are welcome to store their baggage with us on day of arrival till the room is ready for check-in.

Please note that the hotel reception opening hours are between 06:00 and midnight. If you expect to arrive to the hotel for check-in outside of the opening hours, please ensure to contact the hotel directly on +45 70 12 46 46 or reception@hotelosterport.dk prior to your arrival day, in order for them to provide you with check-in instructions.

Check-out is at 11:00 and late check-out can be requested with the reception and a fixed hourly rate is charged.

General

Hotel Østerport is a smoke free hotel. Guests who do not comply with this will be charged a non-negotiable fee of 2000dkk.

Minimum age for accommodation is 18 years of age.

House Rules

All guests are required to be registered at the reception.

Room keys will only be issued to registered guests after proof of identity.

It is not allowed to remove any items or furniture from your room.

Guests are liable for any damage done to or loss experienced by Hotel Østerport property or premises caused by themselves or any members of their party. The guest may be charged for cleaning, repair, or replacement of any damaged property.

Hotel Østerport is a privately owned establishment, and any footage taken on the premises is only permitted to be used in private media. It is not allowed to make use of any footage from the premises, in any commercial media, without a formal location release signed by the General Manager. On further notice, a formal permission release must be collected from all civilians that is visible in the footage. Failure to comply with this rule can result in legal action against the owner of the commercial media in question.

Our main goal is to offer you a good night of sleep. Therefore, we ask you to respect your fellow guests concerning volume in general when you are in your room in the corridors or lounges.

Smoking is not permitted within our property. Guests who do not comply with this will be charged a non-negotiable fee of 2000dkk. Any attempt of tampering with any kind of fire and safety equipment in your room or at the premises of Hotel Østerport, will result in criminal charges with Copenhagen Police, and further on you will be liable for any fines and charges connected to this situation.

Fire Safety

It is not allowed to use any type of fire in your room or bathroom, this includes lighting candles. It is also not allowed to leave any devices with electronic heating, such as an iron, hair straightener etc. unattended as this could cause fire hazard.

In case of fire please follow the instructions coming through the speakers. All hotel staff are trained in fire regulations. You will find fire escape plans on your room door and in all corridors of the premises. Please read them, and in case of a fire alarm, follow escape plans and the lighted exit signs.