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Frequently asked questions


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+45 70 12 46 46

You can call or contact us via our homepage.

Please contact us for further questions about booking or general inquiries.

Stop by the hotel

You can find us at Oslo Plads 5, 2100 København Ø. Just cross the street from Østerport Station.

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Check in
You can check in from 3 pm. If you arrive earlier, you can store your luggage in the hotel’s luggage area until your room is ready. If the room has been cleaned and ready before 3 pm, you are welcome to access the room. Contact the hotel for further information.
Check out
The room is yours until 12 pm on your day of departure. If you want to check out later than 12 pm, please contact the reception. Additional hours until 3 pm is DKK 100,-. Late check out depends on the availability at the hotel and can only be agreed with the hotel staff in advance. At check out later than 3 pm, the amount will correspond to a whole night’s stay.
Pets at Hotel Østerport
We allow pets when you stay with us. Whether it’s your dog, cat or another pet you would like to bring, the surcharge is the same. We offer special rooms for guests with pets. Pet fee for a room in a room is DKK 175,-
Noise may occur in the hotel
Our location is very central in Copenhagen and is located right next to Østerport station, so there may be noise from the train line. The rooms are spread out on both sides of the hotel – one towards the train side and the other towards a cycle path. Our Economy Rooms is towards the railway tracks and all our Standard og Superior Rooms is towards a cycle path. So be aware of which side you want to book if you are a “light sleeper.”